AI Social & DM Assistant
Built for businesses getting leads through Instagram, Facebook, and WhatsApp as much as their phone — and whose social pages have gone quiet since they set them up. Your AI social assistant replies to DMs and comments instantly, keeps your accounts posting fresh content, and keeps the conversation moving — even after you've closed up for the day.
Sound familiar?
- A DM sits unread for hours while you're actually running the business
- Comments asking "how much?" or "are you available?" go unanswered and the lead moves on
- Enquiries come in across three different apps and nobody's watching all of them at once
- The pages got set up, a few posts went up, and then everything's gone quiet for months
WHAT YOU GET
Built around the way you actually work.
Instant DM replies
Responds to Instagram, Facebook, and WhatsApp messages the moment they land.
Comment monitoring
Catches enquiries left as comments, not just direct messages.
Lead qualification
Asks the right questions before a conversation reaches your team.
One inbox, every platform
Manages DMs across multiple platforms without you juggling apps.
Natural conversation
Replies in your brand's voice, not a generic auto-responder.
Human handoff
Passes a conversation to a real person the moment it needs one.
After-hours coverage
Keeps responding to enquiries outside business hours.
Booking & enquiry capture
Captures contact details and enquiry info straight into your CRM or spreadsheet.
Full visibility
Every conversation logged, so nothing slips through.
AI-generated content
Creates fresh, on-brand posts automatically, so the account never goes quiet.
Consistent posting schedule
Content goes out regularly without anyone needing to remember to do it.
Content that fits your brand
Written and styled to match your voice and offers, not generic filler.
HOW IT WORKS
From first call to live.
01
Connect
Linked to your Instagram, Facebook, and WhatsApp business accounts.
02
Train
Set up on your tone, offers, and the questions customers actually ask.
03
Go live
Starts responding to DMs and comments, and posting content, within days.
04
Refine
Tuned as real conversations and results come in.
QUESTIONS
What people ask before starting.
Which platforms does it work with?
Instagram, Facebook Messenger, and WhatsApp — others scoped on request.
Will replies sound like a bot?
No — tuned to your brand's actual tone and the way you'd normally reply.
What if a customer wants to speak to a real person?
It hands off immediately, with the full conversation attached.
Will it post content on our behalf?
Yes — it generates and schedules on-brand posts so your accounts stay active, even if no one on your team has time to post.
Does it work with our existing CRM?
Yes, where there's an integration available — confirmed during scoping.
How long does setup take?
Most accounts are live within one to two weeks.
What does it cost?
Scoped to how many platforms and how much volume is involved.
SET A COURSE
Let's talk about ai social & dm assistant.
A short call is enough to tell whether we're the right fit — no decks, no sales process.
hello@northpointedigital.com